Basic Policy on Customer Harassment

In recent years, customer harassment has become a critical issue that requires a society-wide response.
We believe that creating an environment where our employees can focus on their work with peace of mind will ultimately lead to providing better service to our customers.

The JTB Group has formulated its “Basic Policy on Customer Harassment,” and our company has established the “Customer Harassment Response Manual,” effective October 1, 2026.

Based on these guidelines, we aim to create a comfortable environment for both customers and employees by taking appropriate measures.

Please see below for details on the JTB Group’s “Basic Policy on Customer Harassment.”

▼Regarding the Formulation of the JTB Group’s “Basic Policy on Customer Harassment”
https://www.jtbcorp.jp/jp/newsroom/2025/03/06_14_jtb_guideline.html